The pandemic will mark an inflection point for the adoption of remote tools. The disruptions caused by the pandemic are transforming remote tools from a 'nice-to-have' into a 'need-to-have' technology for enterprises. The New Normal: Remote tools will become a must-have technology for enterprises. Verizon's deployment illustrates the power of virtual technology to help companies maintain operations in the face of disruptions caused by the pandemic. Verizon's new virtual technician tool comes one week after the company announced it was suspending in-home installation appointments in the interest of keeping its workers and customers safe from the coronavirus.Īs the pandemic forces millions of people to work and learn remotely as they shelter at home, connectivity has become more essential than ever the new remote assistance tool can help Verizon continue to provide customer support to existing customers and rake in new business, while also keeping physical interactions to a minimum. With the solution, Verizon technicians will be able to remotely guide customers through installations and repairs from outside of the residence, using video chat, photos, and augmented reality (AR) technology. The innovative tool - which includes a virtual assistant, video chat app, and self-service portal - is designed to help Verizon customers troubleshoot issues at home with remote assistance from a technician.

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